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Contact

Pension helpline

(01482) 394113

Address

East Riding Pension Fund
PO Box 118
Council Offices
Church Street
Goole
East Riding of Yorkshire
DN14 5BG

Email

Pension-related queries: erpf@eastriding.gov.uk
Investments: investment-section@eastriding.gov.uk

Notification of the death of a scheme member or pensioner

This may be done via telephone or in writing. If writing to us please include:

  • the full name and address of the deceased
  • the name and address of the person acting for the estate.

Please also include the original death certificate, which will be returned by post, or a copy signed by a solicitor or stamped and witnessed by a recognised officer of the employing authority.

Changes to your personal circumstances

You can inform us of any changes to your personal details via email or in writing. All emails should be sent from a valid work email address or a pre-registered personal email address. To register your personal email address please download and complete the change of circumstances form below:

Change of circumstances online form

Once complete, please send back to the address at the top of the page.

How can The Pensions Ombudsman help me?

The Pensions Ombudsman solely deals with pension complaints. It can help if you have a complaint or dispute about the administration (including transfers/conversion) and/or management of personal and occupational pensions.

The types of pension arrangements it looks at include:

  • executive, group, and personal pension plans
  • self-invested personal pensions (SIPP)
  • small self-administered pension schemes
  • workplace, employer, and stakeholder pension schemes
  • free standing additional voluntary contribution schemes, and
  • annuities and section 32 buy-out policies.

Some examples of types of complaints it considers include:

  • auto enrolment
  • benefits: incorrect calculation/refusal/failure to pay or late payment
  • charges/fees
  • death benefits
  • failure to provide information/act on instructions
  • fund switches
  • guaranteed Annuity Rate
  • ill health
  • interpretation of scheme rules/policy terms
  • misquote/misinformation
  • Payment/pension increases
  • pension liberation
  • transfers: general
  • winding up, and
  • with-profits issues.

There is no financial limit on the amount of money that The Pensions Ombudsman can make a party award you. Its determinations are legally binding on all the parties and are enforceable in court. 

Contacting the ombudsman

Contact with The Pensions Ombudsman about a complaint needs to be made within three years of when the event(s) you are complaining about happened – or, if later, within three years of when you first knew about it (or ought to have known about it). There is discretion for those time limits to be extended.

The Pensions Ombudsman can be contacted at 10 South Colonnade, Canary Wharf, E14 4PU. Tel: 0800 917 4487.  Email: enquiries@pensions-ombudsman.org.uk  Website: www.pensions-ombudsman.org.uk

You can also submit a complaint form online: www.pensions-ombudsman.org.uk/our-service/make-a-complaint/.

If you have general requests for information or guidance concerning your pension arrangements contact:

The Pensions Advisory Service

11 Belgrave Road, London, SW1V 1RB

Telephone: 0800 011 3797

Website: pensionsadvisoryservice.org.uk

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